SHIPPING & RETURNS

SHIPPING REVIVED COUTURE 

Revived Couture uses Australia Post as our delivery service delivery times may vary depending on your location. See the Australia Post website for estimated postage and delivery times. All parcels require signature on delivery. If you request for your item to be left at your shipping address Revived Couture takes no responsibility for any damage or theft that may occur.

Revived Couture Online provides FREE shipping on all orders from and to Australia. 

NEW ZEALAND

Revived Couture Online provides FREE shipping on all orders from $100 to New Zealand.

COVID-19 UPDATE: As advised by the New Zealand government, we are taking the necessary measures to ensure the safety of our team and customers. We are still processing orders as usual and working closely with our delivery partners.

Unfortunately, our delivery partner is currently experiencing challenges with their distribution services. As a result, we are experiencing long delays with the fulfilment and shipping of our online orders. Please allow up to 30 days transit for shipments to be delivered into NZ from Australia.  

We apologise for any inconvenience caused and appreciate your patience.

Revived Couture Online shipment and delivery of orders are based on product availability, payment processing time and warehouse distribution centre processing time. Orders will be processed during normal (Queensland) business hours between Monday and Thursday 8:30am – 5:00pm and 8.30am to 2.30pm Friday.

Orders placed on the weekends and public holidays will be processed on the next business day. Please refer to your order tracking number via Australia Post for full details.

For any customer enquires please contact our friendly Customer Service team:

Email: office@pacificsell.com

Operating Hours: Monday to Friday 8:30am – 5:00pm

RETURNS POLICY

Revived Couture Online are happy to refund items that are of incorrect size, fit or item/s that are defective/damaged as a result of a manufacturing issue. To return an item that is the wrong size or fit it must be unused and in the same condition that you received it. It must also be in the original packaging with the original tags and labels still attached to the product. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund. Please note that only refunds will be enabled. No exchanges. 

Original shipping costs will not be returned and the cost of return postage must be paid by the customer. You can either pay by weight at the Post Office or create your $12.20 return label online (Australian customers only).

FAULTY PRODUCTS

A faulty product is an item that has been received with damage or where a manufacturing fault occurs within a reasonable period following the purchase (12 Months). Products damaged as a result of normal wear and tear are not considered faulty. 

To return a product that is faulty please contact our Customer Service team via office@pacificsell.com. Please include your order number, any photos and relevant information regarding the issue.

SALE ITEMS

You are entitled to a refund for sale items within 30 days of purchase. Refunds will not include the cost of shipping. Sale items are not eligible for exchanges.

REFUNDS

Once your return has been received and inspected by Revived Couture Online, we will send you a confirmation email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will be issued using your original payment method. If you refund is approved, then it will be processed, and a credit will be applied to your original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you have not received your refund, first check your bank, PayPal or AfterPay account for payment of a Revived Couture Online refund. Then contact your credit card company or your bank, as it may take a few days before your refund is officially posted. If you have completed all these steps and you still have not received your refund, then please contact the Revived Couture Online Customer Service team at office@pacificsell.com.

SHIPPING POLICY

​​RETURN & EXCHANGE POLICY​

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© 2020 by Revived Couture

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